Human Resource Management Issues at UniCall

Question 1: Identify the key HRM issues at UniCall. Answer 1: Some of the key HRM issues at UniCall have been mentioned as follows. They are: 1. Unhappy staff: It has been seen that, staff at UniCall are not happy with the increased pleasure and do not welcome new roles which are assigned to them. 2. Overstaffing:mismanagement of the TD plan: Overstaffing refers to the second issue faced at UniCall (Meisel, 2014). 3. Lack of appraisal performance: The UniCall case clearly depicts the performance appraisal issue. Measuring the performance is referred to as one of the most significant tasks as it is very difficult to measure the performance of the employees and how the employees are to be rewarded. Lack of performance management system leads to dissatisfaction amongst the employees that they are not being awarded well (Dixit, 2014). 4. Poor image of the staff members: There have been complaints regarding rude staff as well as lack of flexibility. This might have a negative impact on the companys image in the long run. Question 2: Recommend justify HRM interventions which will improve business performance. Answer 2: Some recommendations and HRM interventions which will improve business performance have been discussed as under: 1. Training development program: UniCall shall develop a quality training development program which shall mainly focus upon the various HR skills and other learning techniques as to how the company should operate (Mondy, Noe, Gowan, 2005). 2. Clear code of conduct: A clear code of conduct shall be implemented at UniCall so as to replace the image of rudeness amongst the staff members. 3. Transparent award system: A transparent reward system shall be established at UniCall so that there is no discrepancy amongst the staff members. No staff members shall have a feeling that is, they are not being awarded as per their performance. References Dixit, S. (2014). Human Relations in Industry- Issues Challenges.IOSRJHSS, 19(6), pp.12-18. Meisel, S. (2014). Addressing Difficult Issues in the HRM Bubble.Organization Management Journal, 11(2), pp.101-101. Mondy, R., Noe, R. and Gowan, M. (2005).Human resource management. Upper Saddle River, N.J.: Pearson Prentice Hall.